Terms of Service

These Terms of Service ("Terms") are an agreement between you and Howdoicomputer, LLC ("Plukio", "we", "us") governing your use of Plukio at plukio.com (the "Service"). By using the Service you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. You must be at least 18 years old to use Plukio.

About Plukio

Plukio is a search and discovery service for independent online shops. We index publicly available catalog information from shops' own websites and make it browsable in one place. Most shops on Plukio sell on their own websites: when you choose to buy from one, you leave Plukio for the shop's site, and your purchase - including payment, shipping, returns, and any dispute - is between you and that shop, under the shop's own terms and policies.

Some makers sell directly on Plukio ("hosted shops"). For those, checkout runs on Plukio and the payment is processed by Stripe, but the maker is the seller: the maker ships, refunds, and stands behind what they sell. Makers who sell on Plukio also agree to our Seller Terms, which say, among other things, that each maker is responsible for the taxes on their own sales.

Your account

An account is optional - you can browse without one. Accounts are passwordless - sign in with a magic email link or with your Google account. Keep access to your email (and any Google account you sign in with) secure - you are responsible for activity under your account. Provide accurate information, use one account per person, and do not share or transfer your account.

Listings are indexed snapshots

• Product information on Plukio (titles, descriptions, prices, availability, images) is collected from shops' public websites and reflects what was published there when we last checked. It can be outdated or incomplete - the shop's own website is always authoritative.
• Prices are shown in the shop's own currency. Where a shop prices in a different currency from yours (US dollars, unless you choose another in your account settings) we also show an approximate figure in your currency (marked with "≈") so you can compare items across shops. That figure is an estimate from a published daily reference rate - it is not what you will be charged. You pay the shop directly, in the shop's currency, and your bank or card issuer sets the rate and any fees that actually apply.
• Appearing on Plukio is not an endorsement, and we do not inspect, verify, or guarantee any shop or item.
• When you follow a "buy" link, we record that a click happened (see the Privacy Policy) and send you to the shop's site.

Shops and claiming

• Shops appear on Plukio because we indexed their public website, or because the shop's owner listed it through Sell on Plukio (see Website listings below). If you operate a shop, you may claim it (with verification of ownership) to unlock messaging, crawl controls, and analytics. You may only claim a shop you are authorized to represent.
• Shop owners can control or end their presence on Plukio at any time - via their own robots.txt, the controls on a claimed shop, or by contacting us. See our crawler page at plukio.com/bot. Opt-outs are honored without argument.

Fees

Plukio is free for shoppers. Shops we list from their own websites pay nothing, except a website its owner lists through Sell on Plukio, which costs the price shown there for each month it is listed. Makers who sell directly on Plukio pay the checkout fee and any plan price shown on their plan page.

Website listings

• A maker can ask to list a shop they run on its own website through Sell on Plukio. We look at every shop before it is listed, and nothing is charged until we have said yes and you start your listing.
• A listing costs $4.99 a month (the price shown when you pay), paid in advance by card through Stripe.
• A listing renews each month until you turn renewal off. If you untick renewal before paying, you buy one month at a time instead.
• Turning renewal off stops the next payment, and your listing comes down when the month you paid for ends.
• If a renewal payment fails, your shop stays listed for 7 days while you update your card, and then comes down.
• Refunds are by request: write to us through support.
• We may decline a request, or remove a listing, that breaks these Terms or our Prohibited Items Policy.

Prohibited content and conduct

Plukio has zero tolerance for objectionable content and abusive users. This covers everything people post on Plukio, including listings, shops, reviews and messages. We remove objectionable content and close the accounts of people who abuse others.

Our Prohibited Items Policy describes content we will not index or keep indexed. When using the Service you may not engage in fraud, harassment, spam, misuse of messaging, false reports or false shop claims, or interference with the Service. We may remove content from the index, limit features, or suspend or terminate accounts that violate these Terms.

You can report any listing, shop or review on Plukio, such as a listing that looks made with AI, and a person at Plukio reviews every report within 24 hours. The shop is never told who reported it.

Messaging

You can write to the makers who answer for their shops on Plukio, and they can write back to you. Before your first message you agree to these rules, and they apply to every message:

• Be kind. No harassment, hate, threats or sexual content, ever.
• Keep payments on Plukio. Never ask anyone to pay another way, and never pay that way yourself. A payment made outside Plukio checkout can't be refunded through Plukio.
• No spam or scams. Messages are for the pieces and the people who make them.

Plukio has zero tolerance for abuse. A message that reads as a threat or as hate is not delivered. You can report any message or a whole conversation, and a person at Plukio reviews every report within 24 hours. We may remove messages that break these rules, stop an account from sending messages, or close it. You can block anyone you are talking to: they can no longer message you, they are not told, and your orders are not affected.

Plukio never asks for card details, passwords or sign-in codes in a message, and Plukio staff never write to you there. A message that asks for them, or that claims to come from Plukio, is a scam: do not reply to it, and report it. A name that speaks for Plukio, such as "Plukio Support", can't be used on Plukio.

Your content

You keep ownership of content you submit (such as messages and reports) and grant Plukio a license to use it to operate the Service. We may remove content that violates these Terms.

Intellectual property

Plukio and its software, design, and trademarks are owned by Howdoicomputer, LLC. Shop and product content belongs to the respective shops and rights holders - we display it with attribution and links to the source to help people find those shops. If you believe content indexed on Plukio infringes your copyright or trademark, see our DMCA Policy; shop owners can also have their content removed at any time via the opt-out paths above.

Suspension and termination

You may stop using Plukio at any time. We may suspend or terminate access for violations of these Terms or to protect the Service or its users. Provisions that by their nature should survive termination (such as disclaimers and limitations of liability) will survive.

Disclaimers

The Service is provided "as is" and "as available." Plukio is a discovery service, not a merchant: we do not make, sell, inspect, or guarantee any item, we do not guarantee the accuracy of indexed information, and we are not responsible for the acts or omissions of any shop. Your purchases from shops are at your own discretion and risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

Limitation of liability

To the fullest extent permitted by law, Plukio will not be liable for indirect, incidental, special, or consequential damages, and our total liability arising out of or relating to the Service is limited to the greater of US$100 or the amount you paid Plukio in the 12 months before the claim.

Indemnification

You agree to indemnify and hold harmless Howdoicomputer, LLC from claims arising out of your use of the Service, your content, or your violation of these Terms or the law.

Governing law and disputes

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Multnomah County, Oregon, and you and we consent to the jurisdiction of those courts.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email [email protected], or write to Howdoicomputer, LLC, 1650 NW 21st Avenue, Portland, OR 97209.