Support

Signing in

How do I sign in?: There is no password. Enter your email on the sign-in page and we email you a link and a 6-digit code: open the link, or type the code. You can also sign in with Google.
The email never came.: Look in your spam or promotions folder, then ask for a new one. Each link and code works once and only for a short while, so use the newest email.
Do I need an account?: Not to browse or search. With one you can save favorites, follow shops and write reviews.

Where do I pay?: Most shops on Plukio sell on their own websites. Buying takes you to the shop's site and you pay there, so that shop handles payment, shipping, returns and any problem with the order. Plukio isn't part of that sale, so contact the shop directly. Makers who sell on Plukio itself are the exception: see orders from makers.
The price or stock doesn't match the shop.: We copy each listing from the shop's public website and check back regularly, so a change can take a little while to reach Plukio. The shop's own site is always right.
What does ≈ mean next to a price?: It is our estimate in your currency, from the day's reference rate. You pay the shop's price, in the shop's currency.

Which shops sell on Plukio itself?: Makers whose pages live at plukio.com/makers. You check out here, through Stripe, instead of on another website.
Where is my order?: Your confirmation email links to your order page. If you were signed in when you bought, it is also under Orders in your account. The maker packs and ships it, and we email you when they mark it shipped.
Where are my downloads?: On your order page, and in your library if you were signed in when you bought.
Returns, refunds and problems with an order: Reply to your order email, or write to [email protected] with your order reference, and we will help you sort it out with the maker. A refund goes back to the card you paid with and takes 5 to 10 business days to show up.

How do I change my currency?: Pick one in your account settings. Prices from shops in other currencies then show as estimates marked ≈.
How do I stop emails from Plukio?: Plukio doesn't send marketing email. Each email you can turn off has a switch: message alerts in your account settings, a shop's emails in its shop settings, and a claimed shop's weekly summary on your merchant dashboard. The weekly summaries also have an unsubscribe link. Receipts and sign-in emails always go out.
How do I delete my account or get a copy of my data?: In the Plukio app, or here on the web: go to Settings, then Delete account. Can't sign in? Email [email protected] from the address on your account. For a copy of your data, email us before you delete. When you delete your account we delete your personal information right away, and copies in our backups within 30 days. Your reviews stay up, from "Deleted account", and order records stay for 10 years, as tax law asks. The Privacy Policy has the details.

Can I sell on Plukio?: If you make what you sell, you can open a shop here. Buyers check out on Plukio, and payments go through Stripe to your own Stripe account.
I already sell on my own website.: Then you don't need a Plukio shop: submit your shop and we list it from your site.
Where do I manage orders and payouts?: In your shop dashboard. Orders, shipping and refunds all happen there: open an order to refund it, and Plukio returns its fee on the refunded part. Payouts go to your own Stripe account, and its dashboard opens from your shop settings.
Where do I find my sales by state or country?: On your shop's Taxes page: what you sold into each state and country for any period, Plukio's fees and a yearly summary, each also as a CSV file.

How do I get my shop listed?: Submit it and I'll take a look. If it's already on Plukio, that page says so and there's nothing more to do.
How do I take my shop off Plukio?: Use plukio.com/bot. It removes a shop without an account or a conversation with us.
My listing is out of date.: We copy it from your public website and check back regularly, so change it there and Plukio catches up.

A listing or a shop breaks the rules, or looks made with AI.: Use Report this listing at the end of the listing's page, or Report this shop at the end of the shop's page. A person at Plukio reviews every report within 24 hours. The Prohibited Items Policy says what isn't allowed.
A review breaks the rules.: Open the review's menu and choose Report this review.
Someone is using my work without permission.: Send a notice as our Copyright & DMCA Policy describes.