By deselecting package protection, Pyknic is not liable for lost, damaged, or stolen items. Want to shop worry-free? Add Pyknic Package Protection Insurance at checkout for just a small 2% fee on your order subtotal. This ensures your purchase is safe from damage, theft, or loss. If your package doesn’t arrive or arrives damaged, we’ve got you covered! Simply file a claim, and we’ll send a replacement order or provide a store credit. (Note: Only the original order with Package Protection is covered, not follow-up shipments like replacements.) Here’s How It Works:

For Packages Marked "Delivered" but Not Received: Let us know within 7–14 days after the delivery confirmation date. This helps us confirm if it was mis-delivered (e.g., left at a neighbor’s or held at the post office) or incorrectly marked as delivered.

You’ll need to file a mail theft claim with the carrier, and we’ll provide a replacement order or store credit once processed.

For international orders, you’ll cover the shipping cost for replacement packages.

For Packages Lost in Transit (Not Marked "Delivered"): File a claim between 10–30 days after the shipping date (25–50 days for international orders).

You’re eligible for a replacement order or store credit, excluding shipping fees.

We’re here to make your shopping experience stress-free. Add Pyknic Package Protection at checkout and enjoy peace of mind with every order.